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  • Home
  • Products
    • Main Product Suite
      • Apollo Education
      • Apollo Home / Senior
      • Apollo Care Home
      • Apollo Workplace
    • Apollo (EdTech) Marketplace
  • About
    • The Journey
    • Digital Inclusion
    • Lifelong Learning
    • EdTech Suppliers
  • Contact
  • Portal
    • Sign In / Sign Up
  • GDPR
  • Privacy
  • Terms Of Use

Data Protection Policy

1. Purpose

This policy outlines our commitment to protecting the personal data of individuals in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all personal data processed by the company in the course of providing online software products and subscription services.

2. Scope

This policy applies to all employees, contractors, and third parties who have access to personal data processed by the company. It covers all data subjects including customers, suppliers, and website users.

3. Data Protection Principles

We adhere to the following principles when processing personal data:

- Lawfulness, fairness, and transparency
- Purpose limitation
- Data minimisation
- Accuracy
- Storage limitation
- Integrity and confidentiality
- Accountability

4. Lawful Basis for Processing

Personal data is processed only when there is a lawful basis to do so, including but not limited to: the performance of a contract, compliance with legal obligations, consent, and legitimate interests.

5. Data Subject Rights

We respect and uphold the rights of individuals, including:

- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights related to automated decision-making and profiling

6. Data Security

Appropriate technical and organisational measures are in place to ensure the security of personal data, including protection against unauthorised or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Third-Party Processors

Where third-party service providers are used to process personal data, appropriate due diligence and contractual safeguards are in place to ensure compliance with data protection obligations.

9. International Transfers

Any transfer of personal data outside the UK is conducted in accordance with UK data protection law, using appropriate safeguards such as adequacy decisions or standard contractual clauses.

10. Data Breaches

We have procedures in place to detect, report, and investigate personal data breaches. Where required, breaches will be reported to the Information Commissioner’s Office (ICO) and affected individuals.

11. Training & Awareness

All staff receive appropriate training on data protection responsibilities and are required to comply with this policy.

12. Policy Review

This policy is reviewed regularly and updated as necessary to reflect changes in legislation, regulatory guidance, or business practices.

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Privacy Notice

1. Introduction

We are committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

We are a UK-based technology company providing online software products and subscription services. For the purposes of data protection law, we are the “data controller” of the personal data you provide to us.

3. What Data We Collect

We may collect and process the following categories of personal data:

- Contact details (e.g. name, email address, phone number)
- Account credentials
- Payment and billing information
- Usage data (e.g. login activity, feature usage)
- Technical data (e.g. IP address, browser type, device identifiers)


4. How We Use Your Data

We use your personal data to:

- Provide and manage your subscription
- Process payments and invoices
- Communicate with you about your account or services
- Improve and personalise our services
- Comply with legal obligations

5. Legal Bases for Processing

We process your data under one or more of the following lawful bases:

- Performance of a contract
- Consent (where applicable)
- Legal obligation
- Legitimate interests (e.g. service improvement, fraud prevention)

6. Sharing Your Data

We may share your data with:

- Payment processors
- Cloud service providers
- Customer support platforms
- Legal or regulatory authorities (where required)
- All third-party processors are contractually bound to protect your data and act only on our instructions. 

7. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this notice or as required by law.

9. Your Rights

You have the right to:

- Access your data
- Request correction or deletion
- Object to or restrict processing
- Request data portability
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

11. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience and analyse usage. You can manage your cookie preferences through your browser settings.

12. Changes To This Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website with an updated revision date.

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Terms Of Use

1. Introduction

These Terms of Use govern your access to and use of our software products and services, whether purchased individually or via subscription. By using our services, you agree to be bound by these terms and our Privacy Notice.

2. Who We Are

We are a UK-based technology company providing digital software products and subscription-based services to individuals and businesses.

3. Eligibility

To purchase our services, you must be at least 18 years old or have the authority to enter into a binding contract on behalf of a business entity.

4. Subscriptions & Licensing

- ​Subscriptions grant you a non-exclusive, non-transferable, revocable licence to access and use our software during the subscription term.

- Subscriptions may be purchased by individuals or business suppliers for internal use or onward distribution under separate agreement.

- All subscriptions are subject to the terms outlined at the point of sale and may include usage limits or feature tiers.

5. Business Supplier Terms

Where appropriate, ​Business suppliers may purchase subscriptions for internal deployment only.
We reserve the right to audit supplier usage and revoke access in cases of misuse or breach.

6. Payment & Renewal

Subscription fees are payable in advance and are non-refundable except as required by law.
Subscriptions automatically renew unless cancelled prior to the renewal date.
We reserve the right to change pricing with reasonable notice.

7. Acceptable Use

You agree not to:

- Use the software for unlawful purposes
- Reverse-engineer, decompile, or tamper with the software
- Share login credentials or sublicense access without permission

8. Intellectual Property

All intellectual property rights in the software and related materials remain our exclusive property. You may not use our branding or content without prior written consent.

9. Availability & Support

We strive to maintain service availability but do not guarantee uninterrupted access. Support is provided as outlined in your subscription plan.

10. Termination

We may suspend or terminate access if you breach these terms. You may cancel your subscription at any time, but no refunds will be issued for unused periods.

11. Limitation Of Liability

To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the services.

12. Data Protection

We process personal data in accordance with our Privacy Notice and applicable UK data protection laws.

13. Changes To These Terms

We may update these Terms of Use from time to time. Continued use of the services constitutes acceptance of the updated terms.

14. Govering Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

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